Once you're prepared to apologize, here's the instruction manual:
You say, "I'm sorry."
You add, "I'll try to do better in the future." Not absolutely necessary,
but prudent in my view because when you let go of the past, it's nice to hint at
a brighter future.
And then...you say nothing.
Don't explain it. Don't complicate it. Don't qualify it. You only risk
saying something that will dilute it.
Occasional posts on business books, their authors and publishers, tidbits from my book and article research, quotes from interviews with experts and executives, and hopefully, not too much self-promotional bushwa.
Tuesday, January 23, 2007
A good apology
Leading executive coach Marshall Goldsmith's new book, What Got You Here Won't Get You There, hit #1 on Amazon.com today -- an impressive feat for any book, let alone a business book. Surely, one reason why the book is #1 is that you don't have to be an exec -- or even at work -- to benefit from it. I particularly liked Goldsmith's simple, smart advice on apologizing. He writes:
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