The future of public-sector digital services: Achieving intelligent, cost-neutral service delivery

Learned a lot lending an editorial hand here:

PwC Strategy&/Tawakkalna, June 2025

by Hani Zein, Karl Njeim, and Saleh Mosaibah

A key problem facing government service digitization today is the fragmentation produced by multiple, siloed applications that feature separate log-ins, inconsistent user interfaces, and redundant data submissions. This lack of integration results in operational inefficiencies, service delivery delays, and a disjointed experience that diminishes public trust in digital services at a time of rising expectations for seamless, intuitive, and personalized digital interactions—such as those offered by leading private-sector platforms.

For these reasons, efforts are being made to transform the delivery of government services into a single-access, seamless, and virtual constituent experience via one-stop digital channels in the Gulf Cooperation Council (GCC) countries. One-stop digital channels offer a host of benefits, including enhanced customer engagement and experience, automated service delivery, proactive services, enhanced decision-making, and more efficient fraud detection and prevention.

However, they also demand significant investment in IT infrastructure, interoperability frameworks, cybersecurity, user experience design, and such emerging technologies as artificial intelligence (AI) and blockchain. Additionally, the creation of one-stop digital channels requires governments to digitize and modernize legacy systems, as well as automate existing processes. Thus, the challenge now facing GCC governments is to accelerate initiative time lines and continue to raise the level of digital service delivery in a cost-neutral manner. To meet this challenge, GCC governments should:

• Seek the consolidation of public services and establish a foundation for one-stop digital channels
• Centralize digital services in a manner that improves the citizen experience and benefits all participating government entities
• Adopt an open platform for service development that enables third parties to list existing services and co-create new services
• Exploit AI to improve service delivery across the service value chain and optimize software service development
• Use a cost-neutral approach to underwrite investments in one-stop digital channels through new revenue generation opportunities and public–private partnerships (PPPs) that bring market-driven approaches to service delivery and resource management

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How to unlock your residential sales strategy to win in tomorrow’s market

Learned a lot lending an editorial hand here:

PwC Strategy&, June 2025

by Karim Abdallah, Joe Rached, Zahi Awad, and Maria Geagea




The surge in integrated mega projects in the Gulf Cooperation Council (GCC) countries is heating up competition among residential real estate developers. Value propositions offering homebuyers distinctive designs and long lists of amenities have become commonplace. Developers need to find new ways to differentiate themselves from competitors, attract buyers, and optimize financial results. In this environment, a winning sales strategy is crucial for both survival and success.

The strong market for high-end residential real estate in the GCC countries is driven in large part by domestic demand for “branded” properties (built in alliance with a famous brand) and rising expatriate homeownership. During 2024, for example, the Saudi residential real estate market recorded a 38 percent increase in transaction volume and a 35 percent rise in transaction value.

The inventory needed to meet this demand is coming soon. Our review of new project announcements in locales such as Diriyah and the Red Sea, and by such developers as Dar Al Arkan and Roshn, shows that a substantial increase in residential units is in the works.

The challenge now facing developers is that many of them are targeting the same pool of middle- to high-income homebuyers. As more and more homes come onto the market, the features and amenities they offer will become increasingly commoditized—providing less opportunity for differentiation. Consequently, competition among developers will intensify.

Developers that want to win in this increasingly competitive residential real estate marketplace need to formulate and execute a sales strategy that strikes the optimal balance of pricing, financing, marketing, and differentiation to drive demand, move buyers through the sales funnel, and deliver sustained growth in an evolving market. This strategy should make full use of innovative tools and approaches, such as digital tokenization, which enhances the liquidity of real estate investments and brings more buyers to market.

A sales strategy for residential real estate developers needs to define the developer’s sales objectives and targets, the value proposition needed to achieve those objectives, the sales operating model, and the enablers that support the execution of the strategy (read the rest here).

Leadership by design: Lessons in mentorship success from Project1932 in Saudi Arabia

Learned a lot lending an editorial hand here:

PwC Strategy&/Project1932, June 2025

by Fadi Adra, Dr. Shihab Elborai, Chadi N. Moujaes, and Jana Yamani



As the large-scale transformation initiatives in the Gulf Cooperation Council (GCC) countries come to fruition, they require newly skilled and expanded workforces and many new leaders. We estimate that economic diversification, advanced technologies, and the shift to knowledge-based work will create the need for an additional 700,000 top and middle managers in the region by 2030, which is 30 percent more than were required in 2024.

GCC governments have prioritized human capital development, principally through education reforms and workforce localization. These efforts have increased workforce participation of GCC nationals and women significantly. However, they are insufficient to equip young professionals with all the practical capabilities and soft skills necessary to meet the coming workforce requirements.

Mentorship programs, which draw upon the Arab world’s historical legacy of apprenticeship, can bridge that gap. When systematically structured and executed, mentoring fosters the functional and industry knowledge of emerging leaders, hones their acumen and soft skills, and prepares them for the technological advances shaping the future of work.

Findings drawn from Project1932, a Saudi-based initiative cultivating emerging leaders by connecting them with experienced mentors, indicate that the design of successful mentorship programs entails five elements and three enablers. The elements are shared purpose, synergistic matchmaking, a structured and relevant curriculum, mentoring for mentors, and community power. Successful programs are enabled by strong leadership, robust monitoring and evaluation systems, and coherent financial sustainability strategy.

Further, surveys and interviews of Project1932 participants have revealed five insights for fostering mentoring success. Successful programs challenge mentees to leave their comfort zones, train mentors in active listening so they can provide tailored guidance, build strong mentor–mentee relationships, encourage calculated risk taking, and empower mentees to question the status quo.

Project1932 demonstrates that systematic mentorship programs conducted at scale can bridge the GCC’s gap between leadership demand and supply. Read the rest here.