Supporting employees working from home

strategy+business, January 29, 2021

by Theodore Kinni


Photograph by Kathrin Ziegler

In mid-December, a light appeared at the end of a long, dark tunnel when the U.S. Food and Drug Administration issued emergency authorizations for the Pfizer-BioNTech and Moderna COVID-19 vaccines. A month later, that light wavered as the death toll in the U.S. reached 400,000 — having reached 300,000 just five weeks earlier — and the outgoing director of the Centers for Disease Control and Prevention warned that the worst of the pandemic was yet to come. As Yogi Berra once said, “It ain’t over till it’s over.”

Even as millions of people are getting vaccinated, many employees won’t be returning to the workplace for months to come. Instead, they will continue to work from home with all the distractions, stresses, and fears that they have experienced over the past year. This is not an insignificant problem: 25 percent of respondents to a PwC Workforce Pulse Survey conducted between January 11 and 13, 2021, said their physical and mental well-being deteriorated during the pandemic; more than 20 percent said their ability to disconnect, their work–life balance, and their workloads worsened. These results could be magnified in the weeks and months ahead by spikes in COVID case rates and deaths and continuing economic uncertainties, especially with regards to job security.

This makes one of the WFH (working from home) challenges that leaders face even more acute: How do you assess employee wellness when your only point of contact is a phone call or a computer screen? For answers, I talked to two experts... read the rest here.