What’s Your Return on Visibility?

Learned a lot lending an editorial hand here:

MIT Sloan Management Review, October 26, 2021

by Michael Schrage



Digitalization driven by COVID-19 has accelerated and transformed management’s ability to track what and how workers are doing. This growth in networked visibility significantly increases the risk of institutional and interpersonal conflict, as well as challenges to cultural norms.

Many workers rationally fear that enhanced monitoring empowers management — and micromanagement — at their expense. When experienced as corporate surveillance, monitoring implies a lack of trust and an invasion of privacy, especially when people are working from home. That’s not sustainable; no one wants to feel spied on. Consequently, if not ironically, leaders are being pushed to make visibility far more visible.

While greater transparency around visibility can allay employee fears, it may also expose and provoke clashes in core values. If the interactions on a distributed work team, for example, are appropriately inclusive, but that negatively affects productivity, what happens next? Workers in general — and remote workers in particular — want credible narratives explaining visibility’s benefits, costs, and trade-offs. Opacity around visibility invites credible accusations of hypocrisy.

Visibility, like capital, compensation, and digital transformation, requires explicit purpose and policies. Leaders, not just HR and IT administrators, should explicitly manage visibility as an enterprise asset. Read the rest here.